Privacy Policy
This Privacy Policy explains how Castle Bingo Casino collects, uses, and protects information relating to our players. We are committed to handling any data we receive responsibly and transparently, and we encourage you to read this document to understand our approach to privacy.
Information We Collect
We may collect information that is provided directly by you or generated through your use of our website and services. This information helps us deliver, personalise, and continuously improve the gaming experience we offer.
Information Provided by Users
When you register an account, make a transaction, participate in promotions, or contact our support team, you may supply details such as your name, email address, contact information and date of birth. We may also collect information you voluntarily provide when completing forms or corresponding with us.
Technical and Usage Data
Certain technical and usage data may be collected automatically as you browse our site. This can include your IP address, browser type, device identifiers, pages visited, time spent on particular areas of the website, and general interaction data. Such information helps us understand how our services are used and how they can be improved.
How Information Is Used
Any information we collect may be used to create and manage your account, process deposits and withdrawals, provide customer support, maintain the security of our platform, and personalise your experience. We may also use the data to communicate important service updates and, where appropriate, send relevant offers and promotions. You can adjust your communication preferences at any time.
Data Sharing
Information may be shared with carefully selected service providers who assist us in operating the casino and delivering our services. These providers are required to maintain appropriate confidentiality and security standards. We do not sell personal data to unrelated third parties for their own marketing purposes. Sharing may also occur where required by law or to protect the rights, property, or safety of our players and our business.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to enable certain functions, analyse traffic, and improve your experience. These tools may remember your preferences, keep you logged in, and help us understand which areas of the site are most popular. You can manage your cookie preferences through your browser settings, although disabling certain cookies may limit some features of the platform.
Data Retention
Data is retained only for as long as reasonably required to fulfil the purposes for which it was collected or as necessary to meet legal and regulatory obligations. Once the need for the data ends, we take appropriate steps to securely delete or anonymise it.
Data Security
We implement reasonable organisational and technical measures designed to protect the information we hold against unauthorised access, accidental loss, misuse, or alteration. While we strive to use appropriate safeguards, no system can guarantee complete security, and we cannot warrant the absolute security of data transmitted over the internet.
User Privacy Requests
You may contact us at any time if you wish to access, correct, update, or request deletion of the personal information we hold about you. We will respond to such requests in a timely manner and in accordance with applicable rules. To protect your privacy and security, we may need to verify your identity before processing certain requests.
Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. The updated version will be posted on this page with a revised effective date. We recommend that you review this policy periodically so you remain informed about how we handle your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact our customer support team, who will be happy to assist you.