Terms and Conditions

Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you and Castle Bingo Casino. Your continued use of the platform indicates your acceptance of these Terms and any updates made to them. If you do not agree with any part of these Terms, you must cease using the website immediately.

User Eligibility

To use our services, you must be of the applicable legal gambling age in your jurisdiction. You confirm that you are accessing the platform from a location where online gambling is permitted by law. Employees, directors, or any person connected with the operation of the casino, including their immediate family members, are not permitted to open or use an account.

Users are responsible for ensuring they comply with all local laws and regulations before registering or placing any bets.

Account Registration

All players must register and create an account to access the full range of games and services. You agree to provide accurate, complete, and up-to-date information during the registration process. Verification may be requested at any time to confirm your identity, age, and payment details. Failure to provide requested documentation may result in the suspension or closure of your account.

Account Security and Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity conducted under your account will be considered your responsibility. You must notify us immediately if you suspect unauthorised access to your account. We reserve the right to suspend accounts where security has been compromised.

Bonuses and Promotions

From time to time, we may offer bonuses, free spins, or other promotional offers. All bonuses are subject to specific terms and conditions, including wagering requirements, validity periods, and game restrictions. Bonus-specific conditions may apply and will be clearly displayed on the relevant promotional page. We reserve the right to withdraw or amend any promotion at our discretion.

Deposits and Withdrawals

All financial transactions must be made through the approved payment methods displayed on the website. Deposits are generally credited instantly, while processing times for withdrawals may vary depending on the method chosen and any verification requirements. Applicable limits are displayed on the website.

Withdrawals can only be made to accounts held in your own name. We may request additional verification documentation before processing any withdrawal. All transactions are subject to anti-fraud and anti-money laundering procedures.

Game Rules and Fair Play

Each game available on the platform has its own set of rules, which form part of these Terms. You should familiarise yourself with the rules before playing. All games are designed to operate in a fair and random manner using certified random number generators where applicable.

You may not attempt to manipulate, interfere with, or exploit any game, software, or promotional system. Any such behaviour will result in immediate account closure and forfeiture of funds.

Prohibited Activities

The following activities are strictly prohibited:

• Using automated scripts, bots, or any artificial means to interact with the platform
• Colluding with other players or engaging in fraudulent activity
• Opening multiple accounts or providing false registration information
• Using payment methods that do not belong to you
• Engaging in any activity that may damage the reputation or operation of the casino

Any breach of these rules may result in the permanent suspension of your account and the seizure of any remaining balance.

Responsible Gambling

We are committed to promoting responsible gambling. Various tools are available to help you manage your play, including deposit limits, loss limits, session time reminders, and self-exclusion options. If you feel that gambling is becoming a problem, please contact our customer support team or visit relevant responsible gambling organisations for assistance.

Limitation of Liability

Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we shall not be liable for any direct, indirect, or consequential loss arising from your use of the website, technical faults, or any circumstances beyond our reasonable control.

Our total liability to you shall not exceed the amount you have paid to us in the preceding twelve months.

Intellectual Property

All content, software, graphics, and trademarks displayed on the website remain our property or that of our licensors. You are not permitted to copy, reproduce, or use any material without our prior written consent.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be published on this page with the date of the last update. Your continued use of the platform after such changes constitutes acceptance of the new Terms. We encourage you to review this page regularly.

Termination and Account Closure

Either party may terminate this agreement at any time. We reserve the right to close or suspend your account without notice if we believe you have breached these Terms or for any other legitimate reason. Any remaining balance will be returned to you, subject to verification and any deductions permitted by these Terms.

Last updated: March 2025